Frequently Asked Questions
Everything you need to know about our authentic Australian opals and fine jewelry.
Are your opals ethically sourced?
Yes, all our opals are 100% natural and ethically sourced directly from the mines in Lightning Ridge, Australia. We oversee the entire process from mining to cutting to ensure the highest quality and integrity.
Do you offer international shipping?
We ship our luxury opal collections worldwide. All international orders are sent via secure, insured courier services to ensure your precious gems arrive safely at your doorstep.
Can I request a custom jewelry design?
Absolutely. We specialize in bespoke jewelry creation. You can select a loose opal from our collection and work with our master jewelers to design a unique piece tailored to your style.
What is your return policy?
We offer a 30-day money-back guarantee on all standard items. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund.
How do I care for my opal jewelry?
Opals are delicate gems. We recommend cleaning them with warm soapy water and a soft brush. Avoid harsh chemicals, ultrasonic cleaners, and extreme temperature changes to maintain their brilliance.
Do pieces come with a certificate of authenticity?
Every high-value opal and finished jewelry piece from Black Opal Direct comes with a signed Certificate of Authenticity detailing the gem's origin, type, and characteristics.